Privacy Policy
Tutors SA (ABN 28 616 317 189) (“we”, “our”, “us”) is committed to respecting your privacy and protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, store, and disclose personal information when you interact with us, including through our website at https://tutorssa.com.au/, enrol in our programs, or communicate with us.
What Information We Collect
We may collect personal information such as:
- Student and parent/guardian full names
- Contact details (address, phone number, email)
- Student’s date of birth, year level, and school attended
- Emergency contact details
- Payment and billing information
- Academic interests and learning history
- Information provided through our website, enrolment forms, assessments, or communications
We may also collect technical data such as IP addresses, browser type, and site usage patterns via cookies and analytics tools.
Why We Collect Your Information
We collect your personal information to:
- Provide tutoring programs and academic servicesProcess enrolments and payments
- Support student progress and academic development
- Communicate important updates and session information
- Send educational resources and marketing material (if you opt in)
- Improve our educational content and service delivery
- Comply with legal and regulatory obligations
How We Collect Your Information
We collect information through:
- Online enrolment forms
- Contact or inquiry submissions
- Phone or email communication
- Website cookies and analytics tracking tools
- In-person registration at Tutors SA sessions or events
Where reasonable and practical, we collect personal information directly from the individual or their parent/guardian.
Disclosure of Personal Information
We may disclose personal information:
- To tutors and staff involved in delivering our tutoring programs
- To third-party service providers (e.g., payment processors, CRM platforms, email or SMS systems)
- To schools or educational partners (with your consent)
- Where required by law or in response to lawful requests
We do not sell or rent your information to third parties under any circumstances.
Data Security and Storage
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Security measures include:
- Secure cloud-based systems with password protection
- Restricted access to sensitive data
- Staff and instructor confidentiality agreements
- Regular review of security practices
Access to and Correction of Personal Information
You have the right to:
- Request access to the personal information we hold about you or your child
- Request correction of any inaccurate or outdated information
Please contact us in writing to make such a request. We will respond within a reasonable time.
Use of Cookies and Website Analytics
We use cookies on our website. The cookies we use are not malicious programs that damage or access your computer. To take full advantage of our website, enable cookies on your browser when visiting our site.
Cookies can also be used to serve ads by third party services. These ads may appear when you visit our website.
Links on our site to other websites does not constitute an endorsement or a sponsorship unless clearly stated. Please be aware that Tutors SA is not responsible for the privacy practices of those sites
Children’s Privacy
As we serve school-aged students, we take extra precautions when collecting data from individuals under the age of 18. We collect such information only with the consent of a parent or legal guardian and use it strictly for educational purposes.
Overseas Disclosure
STEM Centre Australia does not routinely disclose personal information to overseas recipients. If such disclosure becomes necessary in the future, we will ensure appropriate safeguards are in place in line with Australian privacy law.
Privacy Concerns or Complaints
If you have questions about how we handle personal information, or wish to make a complaint, please contact:
Tutors SA
📍 27 Montacute Road, Campbelltown SA 5074
📧 Email: info@tutorssa.com.au
📞 Phone: (08) 8166 7579
🌐 Website: https://tutorssa.com.au/
We will respond to all concerns promptly and aim to resolve complaints within 30 days.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business operations. The latest version will always be available at: https://tutorssa.com.au/privacy-policy/
